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Undertakers’ or funeral directors’ task is to make preparations for funeral ceremonies and other related needs and responsibilities. To be successful in this profession the person performing these tasks should have certain essential and unique skills and attributes.

Since an undertaker’s services may be required at any time of the day, the person entering this profession must be willing to be on call at all hours. He must be prepared to spend most of his time outside because of the unique nature of the task.

An undertaker must be an excellent communicator and a patient listener. People from different cultures, religions and traditions as well as those of any age will have to be managed by him with equal ease. A sensitive and compassionate attitude will be a great help in this job. As an undertaker, he is also expected to comfort the family members in their moment of grief, and he must not allow distress or sorrow to cloud his abilities.

Although the task is by nature serious and distressful, the undertakers must impart an aura of serenity to the funeral service instead of more grief or sadness through their demeanour.

Knowledge of different religious customs, rituals and beliefs and profound respect for these greatly helps undertakers find success in their profession. They should be conscious of various customs and practices followed by different sects during the funeral service.

An undertaker should have good organisational and management skills. A number of services will need to be arranged by the undertaker and this will need good coordination and managerial ability from the undertaker.

Legalities and other formalities to be followed in case of a death must be familiar to the undertaker who will have to receive required approvals etc for the funeral ceremonies and other related matters. He must also be conscious of the administrative procedures to be followed for procuring insurance claims, death certificates etc.

Finally, he must essentially be able to and be eligible to drive vehicles such as limousines and hearses during the funeral ceremony.

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